Some items in our store may be available as a subscription or pre-order. This policy explains how you can manage, change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency you select at checkout.
- Your payment details are stored securely and you'll be charged automatically for each delivery, unless you choose to pay in advance
- Some subscriptions may auto-renew at the end of their term — if you don't wish to renew, simply cancel before the renewal date
- You can change or cancel your subscription at any time by visiting the link in your order confirmation email
For information on returns and refunds relating to subscription orders, please refer to our Returns & Exchanges Policy.
Pre-Orders
When you place a pre-order, you are purchasing a product that is out of stock or not yet available. Depending on the item, we may collect no payment or a partial deposit at checkout, then charge the full or remaining balance when your order is ready to be fulfilled.
- You can cancel a pre-order at any time before it has been fulfilled
- Once a pre-order has been fulfilled and dispatched, it can no longer be cancelled — however you may be eligible for a full or partial refund
- Please refer to our Returns & Exchanges Policy for full details
Try Before You Buy
Lux Paws Couture does not currently offer a try before you buy program.
Questions? Reach us at sales@luxpawscouture.com.au ❤️
