Privacy policy

Last updated: April 14, 2026

At Lux Paws Couture, we believe your trust is as important as your pet's comfort. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us at luxpawscouture.com.au. We've written it in plain language because we think you deserve to understand exactly how your data is handled — no legal jargon, no surprises.

By using our website or placing an order, you agree to the practices described here. If anything concerns you, please don't hesitate to reach out.

1. What Information We Collect

Information You Give Us Directly

When you shop with us, create an account, or get in touch, we may collect:

  • Your name, email address, phone number and delivery/billing address
  • Order details including items purchased, payment confirmation and transaction history
  • Account login details (username, password, security questions)
  • Any messages or enquiries you send to our customer support team

Information Collected Automatically

When you browse our site, we automatically collect certain technical data to help improve your experience. This includes:

  • Your IP address and device/browser type
  • Pages visited, time spent on the site, and how you navigate between pages
  • Referring website or search terms that brought you to us

We collect this data using cookies and similar technologies. See Section 4 for more on cookies.

Information From Third Parties

We may also receive information from trusted partners who help us run our store, including:

  • Shopify, our ecommerce platform, which powers our site and checkout
  • Payment processors who share confirmation of your payment — we never store your full card details
  • Advertising or analytics platforms, when you interact with our ads online

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, arrange shipping, and handle returns or exchanges
  • Send you order confirmations, shipping updates and account notifications
  • Respond to your enquiries and provide customer support
  • Improve our website, products and overall shopping experience
  • Detect and prevent fraud or suspicious activity
  • Meet our legal and regulatory obligations

3. Who We Share Your Information With

We don't sell your personal information — ever. We only share it in the following circumstances:

  • With service providers who help us operate the business, such as payment processors, shipping carriers, IT services, and analytics tools — they are only permitted to use your data for the specific service they provide us
  • With Shopify and its affiliated services that power our store.
  • With marketing and advertising partners who help us reach new customers, in accordance with their own privacy policies.
  • If required by law, court order, or to protect the rights and safety of our customers or business
  • In the event of a business sale or merger, where your information may be transferred to the new owner

4. Cookies

Like most online stores, we use cookies — small files saved to your browser — to make your shopping experience smoother. We use them to:

  • Remember items in your cart and your preferences
  • Understand how visitors use our site so we can improve it
  • Show you relevant ads on other websites

You can adjust your cookie settings through your browser at any time. Blocking cookies may affect some site features. For details on the cookies Shopify uses, visit shopify.com/legal/cookies.

5. How We Protect Your Information

We take your security seriously. While no online system can guarantee absolute security, we use industry-standard measures to protect your information — including encrypted connections (HTTPS) and secure payment processing.

We keep your personal information only for as long as necessary to provide our services, meet legal obligations, or resolve disputes. When your data is no longer needed, we securely delete or anonymise it.

We also recommend using a strong, unique password for your Lux Paws Couture account and keeping it private. If you suspect your account has been compromised, please contact us immediately.

6. Your Rights & Choices

You have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correct — ask us to update or fix inaccurate information
  • Delete — request that we delete your personal information
  • Portability — ask us to transfer your data to another provider
  • Restrict processing — ask us to limit how we use your data
  • Withdraw consent — where our use of your data is based on consent, you can withdraw it at any time
  • Opt out of marketing — every marketing email includes an unsubscribe link; you can also email us directly

To exercise any of these rights, simply contact us using the details in Section 11. We'll respond as promptly as possible and may need to verify your identity before processing your request.

We will never treat you differently for exercising your privacy rights.